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Service – Customer Care Charter

The Brian Gow Roofing Warehouse Customer Care Charter is set out to ensure our customers have confidence in our ability to constantly improve performance.
  • We will endeavour to sell only high quality approved materials.
  • We will ensure technical data on products is always available.
  • All COSHH data requests will be emailed on the same day.
  • We will constantly review our customer care to maintain peak performance and make improvements whenever possible.
  • We will notify customers of manufacturers price increases on the same day we receive the information.
  • We will treat all customer enquiries with confidentiality and return them within two trading days.
  • We will offer impartial options and advice on enquiries.
  • We will endeavour to resolve complaints within seven working days.
  • We will listen to our customers needs so we can develop our business around theirs.
  • If we fail to meet our standards as set out in our Customer Care Charter we will review procedures to remedy the situation.